"Corporate culture is the only sustainable competitive advantage that is completely within the control of the entrepreneur. Develop a strong corporate culture first and foremost."
- David Cummings
About
Juliette Austin
Organizational Development, Inclusion & Culture Strategist
With over 20 years of experience transforming organizational cultures, Juliette Austin brings a distinctive blend of organizational psychology, cultural anthropology, DEI, and leadership development expertise to help organizations and their leaders navigate complex cultural challenges and drive meaningful change.
Who I Am
Juliette Austin is a globally experienced senior leader specializing in Organizational Development, Cross-Cultural Competency, and DEIB (diversity, equity, inclusion, and belonging) strategy. Her skills and experience have been dedicated to transforming organizational cultures, teams, and people across diverse industries and geographies. Juliette's unique approach combines deep expertise in organizational psychology, cultural anthropology, and leadership development to create holistic solutions that help both leaders and organizations thrive in today's complex business landscape.
What distinguishes Juliette's work is her unwavering commitment to values of equity, cultural intelligence, and people-centered change. She recognizes that sustainable organizational transformation must be built on a foundation of understanding human behavior, respecting cultural differences, and creating systems that allow all individuals to contribute their best work. This perspective has been refined through her extensive work with multinational corporations, nonprofit organizations, and educational institutions around the world such as Zillow Group, The Gates Foundation, Canon USA, and EY.
Juliette is first generation Haitian-American and resides in both New York City and Accra, Ghana where her experiences are a
catalyst for curiosity and study of cross cultural dynamics.
Philosophy: The Four S's Approach
Juliette’s framework is grounded in the belief that lasting change in organizations must be both intentional and human-centered.
Credentials At A Glance
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M.A. Industrial/Organizational Psychology
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Certified in IDI (Intercultural Development Inventory) & Global Competence (GCAA)
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Former DEIB/OD leader at Zillow, Gates Foundation, EY, Canon USA
What I Offer
Juliette provides services designed to transform organizational culture and elevate leadership capabilities across all levels. Her offerings combine data-driven approaches with practical implementation strategies to create sustainable change that aligns with your organizational goals and values.
Consulting & Advisory
Helping leaders align their goals with business outcomes.
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Provide strategic counsel, candid feedback, and grounded insight to senior leaders.
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Conduct deep dive holistic assessments and audits to examine policies, practices, and organizational culture
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Implement short and long term actions for cultural integration and reinforcement.
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Create communication and change management strategies.
Executive Coaching
Personalized coaching programs for teams and leaders that develop cultural fluency, self-awareness, and agility in navigating diverse business environments.
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Enhance communication skills and leadership presence
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Conduct diagnostic assessments, including the Intercultural Development Inventory (IDI)
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360-degree feedback
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Customized evaluations tailored to specific leadership challenges.
Customized Learning & Development
Tailor curriculum addressing specific leadership and team needs, from first-time managers to executive teams.
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Experiential, evidence-based, and designed for immediate application
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Sustained behavior change reinforcement.
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All learning experiences integrate equity and inclusion principles and practical tools.
Leadership Development Programs
Juliette's specialized leadership development programs address the most critical skills needed for today's complex organizational environments. Each curriculum is customized to your organization's specific context, culture, and challenges, providing participants with practical tools they can immediately apply.
Step Into Leadership: Your Role as Manager, Done Right
Program covers executive presence, leading with empathy, goal setting, effective feedback techniques, clear communication strategies, decision-making & problem solving, and more. This foundational program helps new leaders transition from individual contributors to effective team leaders, avoiding common pitfalls and building confidence in their new role.
Articulating Vision
Practical workshops focused on clarifying and activating organizational mission, vision, and values. Leaders learn to translate abstract concepts into compelling narratives and actionable behaviors that inspire team alignment and commitment to shared goals.
Mentorship Mastery
Structured learning on establishing effective mentor-mentee relationships, including clear boundary setting, developmental feedback approaches, and creating meaningful growth opportunities. The program addresses both sides of the mentoring relationship, ensuring both parties gain valuable skills and insights.
Inclusive Leadership
In-depth program on employee engagement, fostering equity in systems and processes, and creating environments where all team members can contribute fully. Includes practical applications for recruitment, and performance management.
Executive Leadership Symposium
Advanced conversations on building high-performing, inclusive teams through effective frameworks, psychological safety practices, and leveraging diversity of thought. Includes troubleshooting common team dynamics issues and establishing sustainable collaboration patterns.
Intercultural Competency
Specialized training for leading across cultures and differences, building cultural intelligence, and adapting leadership approaches to diverse contexts. Particularly valuable for global organizations and teams working across geographic and cultural boundaries.
Let's Work Together
Juliette specializes in partnering with organizations and leaders who are committed to meaningful culture transformation and leadership development. Her approach is particularly effective for:
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Global and mission-driven organizations seeking alignment between values and operational practices
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Leaders navigating organizational complexity, rapid growth, or significant cultural change initiatives
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DEIB, Talent, and HR leaders looking for deeply embedded strategy and design expertise rather than surface-level interventions
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Executive teams ready to level up with culture-conscious leadership approaches that drive both performance and inclusion
Engagement Formats
Juliette offers flexible engagement models to accommodate diverse organizational needs:
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Strategic projects and targeted workshops addressing specific organizational challenges
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Retained advisory partnerships providing ongoing expertise and guidance
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Executive and team coaching programs for sustained leadership development
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Virtual or in-person facilitation options to accommodate global teams and diverse work arrangements
The Collaborative Process
Every engagement begins with a thorough discovery process to understand your organization's unique context, challenges, and aspirations. Juliette works closely with key stakeholders to design interventions that align with your strategic objectives while respecting your organizational culture and constraints. Implementation includes regular check-ins, adaptations based on emerging insights, and measurement of impact against established success criteria.
Transformation happens when we align systems, culture, and leadership around a clear vision for the future while honoring the humanity of everyone involved in the journey.
Let's Connect
Ready to explore how Juliette can help your organization or leadership team navigate complex cultural challenges and drive meaningful change? Reach out to start a conversation.